Footprint Travel Booking Terms & Conditions
We are Footprint Travel Limited. (“We”, “us” and “our”) of 440, Bury New Road, Prestwich, M25 1AZ. n these
Booking Conditions references to “you” and “your” include the first named person on the booking and all persons
on whose behalf a booking is made or any other person to whom a booking is transferred. A ‘package’ and ‘lack
of conformity’ have the same meaning as in the Package Travel and Linked Travel Arrangements Regulations
2018 and ‘arrangements’ are all the holiday, tour and other arrangements detailed on your confirmation
(including any additions or amendments).
Because you can book different combinations of travel arrangements with us, we use different terms to describe
them. Where you book a single individual element from us (e.g. accommodation only or flight only), you have
booked a ‘single element’. Where you add more than one single element to your booking (for example a flight
booking and a separate hotel booking), we call that a ‘multi-contract package’; that is, you are entering into
multiple contracts with multiple suppliers and we are facilitating those separate contracts with each respective
supplier. A ‘single contract package’ is a combination of travel elements that have been combined by us and
sold under a single contract and at a single price as detailed on your confirmation. You can also buy packages
organised by our suppliers from us. Please note that for such bookings the supplier may have responsibilities to
you for that package rather than us.
Accuracy of information
We endeavour to ensure the accuracy of all the information and prices in our advertising material. However,
occasionally changes and errors do arise and we reserve the right to correct them in such circumstances. You
must check the current price and all other information relating to the arrangements that you wish to book
before your booking is confirmed. We will not be liable for booking errors which are attributable to you or
which are caused by unavoidable and extraordinary circumstances as defined in clause 9.
1. Our agreement
We act only as agent in respect of all bookings we take and⁄or make on your behalf except where you book a
single-contract package. For all arrangements that aren’t single-contract packages, your contract will be with
the supplier of the arrangements in question (the ‘supplier(s)’). When making your booking we will arrange for
you to enter into a contract with the applicable supplier(s) of the arrangements. All such travel arrangements
which we provide or which are sold through us are not an offer by us to sell any travel arrangements, but an
invitation to you to make an offer to the suppliers of the arrangements. We are free to accept that offer on
behalf of those suppliers or to reject it. Your booking with us is subject to these terms and conditions for our
booking services, and the specific booking conditions of the relevant supplier(s) you contract with and you are
advised to read both carefully prior to booking. They will be available by email and on the respective company’s
websites. Where you buy a single-contract package your contract for the supply of the Arrangements making up
the package will be with us.
You will receive information about the main characteristics of your arrangements before a binding agreement
between you and us comes into existence. That information, these conditions, the booking conditions of any
supplier(s) together with our Privacy Notice and any other written information we brought to your attention
before we confirmed your booking, form the basis of your contract with us. Please read all information and
terms carefully as they set out our respective rights and obligations. By making a booking, you agree to be bound
by all such information and terms.
The key terms of our agreement are:-
Key terms
1. When you book a single element or multi-contract package, you will enter into a binding contract with the
suppliers detailed on the confirmation we issue on their behalf. When you book a single–contract package,
you will enter into a contract with us. If you then cancel your arrangements, you will be required to pay
cancellation charges. Initially this will be the deposit you paid to secure your arrangements, but after you’ve
paid the balance of the price of them, these charges will increase up to 100% of the cost of them depending
on how long before travel you cancel them;
2. You can make changes to your confirmed arrangements in certain circumstances. We will make a
reasonable charge for processing these changes;
3. We or the supplier(s) may make changes to and cancel your confirmed arrangements but we or they will
pay you compensation in certain circumstances if that happens;
4. We or the suppliers are responsible for making sure your confirmed arrangements are not performed
negligently but there are some limits on and exceptions to this.
Our agreement becomes binding when we issue a confirmation on behalf of suppliers. Please check all details
on the confirmation (or any other document issued) immediately on receipt. It may not be possible to make
changes to your arrangements later so you should notify us of any inaccuracies in any documentation within ten
days of our sending it out. It may harm your rights if you don’t.
2. Payment
You must make payment for your arrangements in accordance with the instructions we give you at the time of
booking. If we do not receive any payment due in full and on time, we reserve the right to treat your booking as
cancelled by you in which case the cancellation charges set out in clause 7 below will become payable.
Any money paid to us in respect of a booking including flights is held on behalf of and for the benefit of the
Trustees of the Air Travel Trust at all times, but subject to our obligation to pay it to The Global Travel Group Ltd
for as long as we do not fail financially. If we do fail financially, any money we hold at that time or subsequently
accepted from the consumer, is and continues to be held for the benefit of the Trustees of the Air Travel Trust
without any obligation to pay that money to The Global Travel Group Ltd.
3. Insurance
It is a condition of our agreement that you are covered by adequate travel insurance for your arrangements.
Such insurance as a minimum must cover your losses sustained as a result of cancellation, medical issues, and
repatriation in the event of accident or illness. Details of a policy suitable to cover your arrangements are
available by contacting us. If you choose to travel without adequate insurance cover, we will not be liable for
any of your losses howsoever arising, in respect of which insurance cover would otherwise have been available.
4. Special requests
Special requests relating to your arrangements must be advised to us at the time of booking and confirmed to
us in writing. Whilst we will try meet or arrange your reasonable special requests, we cannot guarantee that
they will be fulfilled. If we are able to specifically confirm a special request or requirement, we will do so on our
confirmation but where requests or requirements have not been so confirmed in writing on our confirmation, a
failure to meet them will not be a breach of contract on our part.
5. Disabilities and medical problems
We will give you information about whether the arrangements you have chosen are generally suitable for
persons with reduced mobility but if you or any member of your party has any precise medical problem or
disability which may affect your chosen arrangements, please provide us with full details before we issue our
confirmation. We will only provide precise information on the suitability of the trip or holiday taking into account
your needs if you specifically request us to do so. Acting reasonably, if we are unable to properly accommodate
your needs, we will not confirm your booking and/or if you did not give us full details at the time of booking, we
will treat it as cancelled by you when we become aware of these details.
6. The price you pay
We reserve the right to amend the price of unsold holiday arrangements at any time and correct errors in the
prices of confirmed arrangements.
The price of your confirmed arrangements is subject to variations which occur solely as a direct consequence of
changes in:-
(a) the price of the carriage of passengers resulting from the cost of fuel or other power sources;
(b) the level of taxes or fees on your confirmed arrangements imposed by third parties not directly involved in
the performance of the package, including tourist taxes, landing taxes or embarkation or disembarkation fees at
ports and airports; or
(c) the exchange rates relevant to the package.
Price variations will be calculated by applying the cost differential we experience as a result of the above factors.
Prices may go up or down and we will notify you about any variation by sending you a calculation explaining the
variation no less than 20 days before you are due to depart.
If your arrangements are a single-contract or multi-contract package, and if that means that you have to pay an
increase of more than 8% of the price of your arrangements (excluding any insurance premiums, amendment
charges and/or additional services), we will offer you the options in clause 8.
If prices go down as a result of the above factors, we will make a reflective refund, but we will also deduct our
administrative expenses from what is owed to you and this may extinguish the value of the refund due.
Also, note that travel arrangements are not always purchased in local currency and some apparent changes have
no impact on price due to contractual protections in place.
7. Changes and cancellations by you
If you wish to make any changes to your arrangements after they have been confirmed, including if you wish to
cancel all or some of them, you must inform us in writing as soon as possible. Your notice requesting a change
or cancellation will only take effect when it is received in writing by us at our offices and will be effective from
the date on which we receive it. We can’t guarantee that changes can be met, although we will do our best to
assist. Since we and suppliers incur costs in cancelling or changing your arrangements, all such changes and
cancellations will be subject to the charges below or as detailed in the supplier’s booking conditions. Where we
are unable to assist with making a requested change and you do not wish to proceed with the original booking,
we will treat this as a cancellation by you.
You may cancel any package arrangements prior to their commencement (following the process outlined above)
in the event that i) circumstances amounting to unavoidable and extraordinary circumstances (as set out in
clause 9) are occurring at the place where your arrangements are due to be performed or its immediate vicinity
and; ii) those circumstances make it impossible to travel safely to the travel destination; and iii) the performance
of your arrangements will be significantly affected by those unavoidable and extraordinary circumstances. Note
that we will take into consideration any advice from the Foreign Office to avoid or leave a particular country in
determining whether or not you may cancel your arrangements under this clause. In the event that you may,
you will receive a refund without undue delay of any payments made but this the maximum extent of our liability
and we regret we cannot meet any other expenses or losses you may incur as a result.
Charges in the event of a cancellation
In the event of a cancellation, you will have to pay the applicable cancellation charges detailed in the supplier’s
booking conditions.
For all cancellations, Footprint Travel reserve the right to charge the customer 2% of the total holiday cost, to
cover charges we will incur to process your cancellation. This is payable at the time of cancellation, in full.
If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to
reclaim these charges. We will deduct the cancellation charge(s) from any monies you have already paid to us.
Charges in the event of a change
In the event we can meet your requested change, you will have to pay £50 per person per change as well as any
applicable rate changes or extra costs incurred as well as any costs incurred by ourselves and any costs or charges
incurred or imposed by any of our suppliers.
Note: Certain arrangements may not be amended after they have been confirmed and any alteration or
cancellation could incur a charge of up to 100% of that part of the arrangements in addition to the charges
above.
8. Changes and cancellation by us or the supplier
Because we and suppliers plan your arrangements many months in advance, in some circumstances we and
they must make changes to them and cancel them.
Where we refer to a ‘price reduction’ in this clause and in clause 12, we mean that we will give you an
appropriate reduction in the price you paid for the arrangements affected for any period during which there was
lack of conformity, (unless that lack of conformity is attributable to you). Where we refer to ‘compensation’, we
will pay you appropriate compensation without undue delay for any damage which you sustain as a result of any
lack of conformity subject to the limitations and exclusions in section B of clause 12.
Changes and cancellations before departure
Most changes will be insignificant and we and suppliers reserve the right to make them. If we make an
insignificant change to the main characteristics of any package arrangements we will try to notify the change to
you as soon as reasonably possible before your departure but we will not notify you about any other insignificant
change. We will have no other responsibilities to you in respect of any insignificant changes.
Examples of “insignificant changes” made before departure include the following:
– A change of outward departure time or overall length of your arrangements of twelve hours or less.
– A change of accommodation to another of the same standard or classification.
Occasionally we may have to make a significant change to your confirmed arrangements and we reserve the
right to do so. A significant change is one where we significantly alter any essential element of your
arrangements (other than the price) owing to circumstances beyond our control. Examples of “significant
changes” made before departure include the following:
– A change of accommodation area for the whole or a significant part of your time away.
– A change of accommodation to that of a lower standard or classification for the whole or a significant
part of your time away.
– A change of outward departure time or overall length of your arrangements of twelve hours or more.
– A significant change to your itinerary, missing out one or more destination entirely.
– Where we or our supplier can no longer fulfil any special requirements that we have accepted and
confirmed on our confirmation invoice and this will have a significant impact on your arrangements.
– Where we increase the price of your arrangements by more than 8% of the price of your arrangements
(excluding any insurance premiums, amendment charges and/or additional services).
If we or the supplier has to make a significant change or cancel before departure, we will inform you without
undue delay and if there is time to do so before departure, we will offer you the choice of the following options:-
i (for significant changes) agreeing to the changed arrangements,
ii accepting the cancellation or terminating the contract for the arrangements and receiving a refund
(without undue delay) of all monies paid; or
iii accepting an offer of alternative arrangements of comparable standard from us, if available.
(In the event that any proposed change or alternative offered results in a reduction or increase in the price you
have agreed to pay or an increase or decrease in the quality of arrangements we have agreed to provide, we will
also notify you of any price reduction or additional amount due).
You must notify us of your choice within 7 days of our offer. If you fail to do so, we will contact you again, reiterating the above choices and sums payable or refundable and if you again fail to respond within 7 days, we
may terminate the contract and refund all payments made by you without undue delay.
Where you choose option ii) and where your arrangements are a single-contract or multi-contract package, we
will where appropriate, pay you reasonable compensation, subject to the limitations and exclusions in section B
of clause 12.
We will not pay you compensation where:-
i) we make a significant change or cancel before you have paid the final balance of the cost of your
arrangements;
ii) we make a significant change or cancel as a result of unavoidable and extraordinary circumstances as
set out in clause 9;
iii) we cancel your arrangements no later than 20 days before they are due to start because the minimum
number of participants to run them has not been reached.
We will not make a price reduction or pay you compensation; and the above options will not be available where:-
i) we make an insignificant change;
ii) we cancel as a result of any failure by you (including a failure to make payment in accordance with
these terms);
iii) where the change(s) or cancellation by us arises out of alterations to the confirmed booking requested
by you.
Changes and cancellations to package arrangements after departure
If we become unable to provide a significant proportion of your single-contract or multi-contract package
arrangements after you have departed, we will try to offer you suitable alternative arrangements of, where
possible, equivalent or higher quality than those specified in the contract. If the alternative arrangements we
make are of a lower quality than those you originally booked, we will make a price reduction. Where our original
agreement included return transport we will also provide you with equivalent transport back to your place of
departure without undue delay or additional cost. You may reject the proposed alternative arrangements only
if they are not comparable to what we originally promised to provide or if the price reduction we offer is
inadequate. Where we are unable to make suitable alternative arrangements or you reject the proposed
alternative arrangements in accordance with this clause, where appropriate and only where your arrangements
are a single-contract or multi-contract package, we will pay you compensation subject to section B of clause 12.
Where we are unable to ensure your return from a package as agreed because of unavoidable and extraordinary
circumstances which directly prevent you from returning to your point of departure, we will bear the cost of
necessary accommodation if possible of equivalent category for a period not exceeding (a) 3 nights per traveller
(exceptions apply in respect of persons with reduced mobility and people travelling with them, pregnant women
and unaccompanied minors, as well as persons in need of specific medical assistance, provided that we have
been notified of their particular needs at least 48 hours before the start of the package); or (b) where a different
period is specified in any passenger rights legislation applicable to the relevant means of transport for your
return, for the period specified in that legislation.
Changes to and cancellations of single element bookings both before and after departure
In respect of all changes and cancellations made to single element bookings both before and after departure,
please refer to the supplier’s booking conditions for information.
This clause 8 sets out the maximum extent of our liability for changes and cancellations and we regret we cannot
meet any other expenses or losses you may incur as a result of any change or cancellation.
9. Unavoidable and extraordinary circumstances
Except where otherwise expressly stated in these booking conditions we will not be liable or pay you a price
reduction or compensation if our contractual obligations to you are affected by unavoidable and extraordinary
circumstances beyond the control of the party who seeks to rely on them which we or the supplier(s) of the
service(s) in question could not avoid even if all reasonable measures had been taken. These events can include,
but are not limited to war, threat of war, civil strife, terrorist activity and its consequences or the threat of such
activity, riot, the act of any government or other national or local authority including port or river authorities,
industrial dispute, lock closure, natural or nuclear disaster, fire, chemical or biological disaster and adverse
weather, sea, ice and river conditions and all similar events outside our or the supplier(s) concerned’s control.
Advice from the Foreign Office to avoid or leave a particular country may constitute unavoidable and
extraordinary circumstances.
Assistance to those travelling on a package in the event of difficulty or unavoidable and extraordinary
circumstances
Where you have booked a package, we will provide appropriate assistance without undue delay in the event
that you experience difficulty including where you are unable to return to your agreed point of departure
because of unavoidable and extraordinary circumstances which directly prevent you from returning to your
point of departure. Such assistance will extend to providing appropriate information on health services, local
authorities and consular assistance; and helping you to make distance communications and to find alternative
travel arrangements. We will charge a reasonable fee for such assistance if the difficulty is caused by you
intentionally or as a result of your act or omission. In the event such assistance is needed please contact Mia
Walmsley on 0161 711 0553 or 07496 438 723 or email hello@footprinttravel.co.uk
10. Complaints
If you experience difficulty or lack of conformity during your holiday, please inform us without undue delay so
that we can take steps to assist you or put things right. You should also contact us by calling 07496 438 723 or
emailing hello@footprinttravel.co.uk. If your complaint remains unresolved and you wish to complain further,
please send formal written notice of your complaint to us within 28 days of the end of your arrangements, giving
your booking reference and all other relevant information. Failure to follow the procedure set out in this clause
may affect ours and the applicable supplier’s ability to investigate your complaint, and could affect your rights
under our agreement.
11. Your behaviour
If in our reasonable belief or opinion or in the reasonable belief or opinion of any person in authority, your
behaviour is jeopardising the safety of aircraft, people or property therein or good order and discipline on board;
or is causing or is likely to cause distress, danger, damage or annoyance to any third party or property, or to
cause a delay or diversion to transportation, we reserve the right to terminate your arrangements immediately.
In the event of such termination our responsibilities to you will cease and you will be required to leave your
accommodation or other service immediately. We will have no further obligations to you and will not meet any
expenses, costs or losses incurred as a result. You may also be required to pay for loss and/or damage caused
by your actions directly to the applicable supplier prior to departure from the service. If you fail to do so, you
will be responsible for meeting any claims and costs subsequently made against us as a result.
12. Our Responsibility
A. Our responsibilities differ according to what you have booked:
In relation to bookings of single contract and multi-contract packages
We accept responsibility as an “organiser” under the Package Travel and Linked Travel Arrangements
Regulations 2018. Subject to these booking conditions, if we fail to arrange or perform your package
arrangements in accordance with our agreement, we will remedy any resulting lack of conformity. If that is
impossible or entails disproportionate costs (taking into account the extent of the lack of conformity and the
value of the arrangements affected), we will instead pay you compensation subject to clause B of this clause.
Please note, it is your responsibility to show that we or our supplier(s) have been negligent if you wish to make
a claim against us.
In relation to single element bookings
As booking agent we accept no responsibility for the acts or omissions of the supplier(s) or for the services
provided by them. Your booking is directly with them. Other than where we are negligent in the provision of our
booking services to you, we accept no liability or responsibility for any complaint, loss, damage, expense or other
claim in respect of any aspect of your arrangements.
Where we, as an agent, sell you a package combined by one of our suppliers, the travel company supplying the
package shall be the organiser of the package you have bought from them.
Please note in relation to all bookings: It is a condition of our acceptance of the responsibility above that you
inform us and the supplier(s) concerned without undue delay of the lack of conformity you perceive; and allow
us a reasonable period in which to remedy it. Please contact Mia Walmsley, Director at Footprint Travel. Tel:
0161 711 0553. 440 Bury New Road, Prestwich, M25 9TW.
B. Limitations and exclusions of responsibility
In these terms and conditions, our responsibilities are limited, and our duty to pay compensation is limited and
excluded as follows:-
We will not be responsible, make a price reduction or pay you compensation for any lack of conformity, injury,
illness, death, loss, damage, expense, cost or other claim of any description if it results from:-
(a) the act(s) and/or omission(s) of the person(s) affected;
(b) the act(s) and/or omission(s) of a third party unconnected with the provision of your arrangements and
which were unforeseeable or unavoidable; or
(c) Unavoidable and extraordinary circumstances as set out in clause 9.
We will not be responsible, make a price reduction or pay compensation:-
a) for services or facilities which do not form part of our agreement or where they are not advertised by
us. For example any excursion you book while away, or any service or facility which your hotel or any other
supplier agrees to provide for you.
b) for any damage, loss or expense or other sum(s) of any description which on the basis of the information
given to us by you concerning your arrangements prior to them being confirmed, we could not have foreseen
you would suffer or incur if we breached our contract with you; or that relate to any business.
Any price reduction or compensation that is payable will be calculated taking into consideration all relevant
factors for example (but not limited to):-
(a) whether or not you have followed the complaints and notifications procedure as described in these
conditions. It is a condition of our acceptance of liability under this clause that you notify any claim to ourselves
and our supplier(s) strictly in accordance with the complaints procedure set out in these conditions.
(b) the extent to which ours or our employees’ or suppliers’ negligence affected the overall enjoyment of
your arrangements.
(c) deduction that we must make to take account of any money which you have received or are entitled to
receive from any transport provider or hotelier for the complaint or claim in question.
(Please also note that where any payment is made, the person(s) receiving it (and their parent or guardian if
under 18 years) must also assign to ourselves or our insurers any rights they may have to pursue any third party
and must provide ourselves and our insurers with all assistance we may reasonably require.)
Luggage or personal possessions and money
The maximum amount we will have to pay you in respect of any claim for loss of and/or damage to any luggage
or personal possessions or money is an amount equivalent to the excess on your insurance policy which applies
to this type of loss per person in total because you are assumed to have adequate insurance in place to cover
any losses of this kind.
Claims covered by an International Convention
When arranging transportation for you, we rely on the terms and conditions contained within any applicable
International Conventions. The extent of or the conditions under which compensation is to be paid or liability
accepted will in all cases be limited as if we were carriers under the appropriate Conventions, which include The
Warsaw/Montreal Convention (international travel by air); The Athens Convention (with respect to sea travel);
The Berne/Cotif Convention (with respect to rail travel) and The Paris Convention (with respect to hotel
arrangements). You can ask us for copies of these Conventions.
Any other claims which don’t involve injury, illness, death or damage caused by us or our suppliers intentionally
or negligently; or other liability that can’t be limited by law
The maximum amount we will have to pay you in respect of all such claims is three times (twice in the case of
single elements) the price paid by or on behalf of the person(s) affected in total. This maximum amount will only
be payable where everything has gone wrong and you or your party has not received any benefit at all from your
arrangements.
13. Jurisdiction and applicable law
This contract and all matters arising out of it are governed by English law. We both agree that any dispute, claim
or other matter which arises out of or in connection with this contract or your holiday will be dealt with under
the European Commission’s Online Dispute Resolution Platform which can be accessed using the following link:
http://ec.europa.eu/odr or by the Courts of England and Wales only. You may however, choose the law and
jurisdiction of Scotland or Northern Ireland if you live there and wish to do so.
14. Financial security
We are an Accredited Body Member of The Global Travel Group Ltd whose ATOL number is 3973. We provide
security for flight inclusive packages by way of a bond held by the Civil Aviation Authority of 45-59 Kingsway
London WC2B 6TE www.caa.co.uk under ATOL number 3973. When you buy an ATOL protected flight or flight
inclusive holiday from us you will receive an ATOL certificate. This lists the flight, accommodation, car hire and/or
other services that are financially protected, where you can get information on what this means for you and who
to contact if things go wrong. Not all holiday or travel services offered and sold by us will be protected by the
ATOL Scheme. Please check your ATOL Certificate or ask us to confirm what protection may apply to your
booking.
We, or the suppliers identified on your ATOL Certificate, will provide you with the services listed on the ATOL
Certificate (or a suitable alternative). In some cases, where neither we nor the supplier are able to do so for
reasons of insolvency, an alternative ATOL holder may provide you with the services you have bought (at no
extra cost to you). You agree to accept that in those circumstances the alternative ATOL holder will perform
those obligations and you agree to pay any money outstanding to be paid by you under your contract to that
alternative ATOL holder. However, you also agree that in some cases it will not be possible to appoint an
alternative ATOL holder. In which case you will be entitled to make a claim under the ATOL Scheme (or your
credit card issuer where applicable).
If we, or the suppliers identified on your ATOL certificate, are unable to provide the services listed (or a suitable
alternative, through an alternative ATOL holder or otherwise) for reasons of insolvency, the Trustees of the Air
Travel Trust may make a payment to (or confer a benefit on) you under the ATOL scheme. You agree that in
return for such a payment or benefit you assign absolutely to those Trustees any claims which you have or may
have arising out of or relating to the non-provision of the services, including any claim against us, the travel
agent (or your credit card issuer where applicable). You also agree that any such claims may be re-assigned to
another body, if that other body has paid sums you have claimed under the ATOL scheme.
We provide protection for our non-flight inclusive package arrangements by way of a trust account operated by
The Global Travel Group Ltd of Glendale House, Glendale Business Park, Sandycroft, Nr Chester, CH5 2DL, Tel:
0800 6529808. Any single element bookings will not benefit from arrangements for financial protection. Where
you book a package organised by a supplier, financial protection for the package will be provided by the supplier
of that package. Please ask us for further details.
15. Passport, Visa and Immigration Requirements and Health Formalities
It is your responsibility to check and fulfil the passport, visa, health and immigration requirements applicable to
your itinerary. We can only provide general information about this. You must check requirements for your own
specific circumstances with the relevant Embassies and/or Consulates and your own doctor as applicable.
Requirements do change and you must check the up to date position in good time before departure.
Most countries now require passports to be valid for at least 6 months after your return date. If your passport
is in its final year, you should check with the Embassy of the country you are visiting. For further information
contact the Passport Office on 0870 5210410 or visit www.passport.gov.uk
Up to date travel advice can be obtained from the Foreign and Commonwealth Office, visit www.fco.gov.uk
Non British passport holders, including other EU nationals, should obtain up to date advice on passport and visa
requirements from the Embassy, High Commission or Consulate of your destination or country(ies) through
which you are travelling.
We do not accept any responsibility if you cannot travel, or incur any other loss because you have not complied
with any passport, visa, immigration requirements or health formalities. You agree to reimburse us in relation
to any fines or other losses which we incur as a result of your failure to comply with any passport, visa,
immigration requirements or health formalities.
16. Flights
In accordance with EU Directive (EC) No 2111/2005 Article 9, we are required to bring to your attention the
existence of a “Community list” which contains details of air carriers that are subject to an operating ban with
the EU Community. The Community list is available for inspection at http://ec.europa.eu/transport/airban/list_en.htm
In accordance with EU Regulations we are required to advise you of the carrier(s) (or, if the carrier(s) is not
known, the likely carrier(s)) that will operate your flight(s) at the time of booking. Where we are only able to
inform you of the likely carrier(s) at the time of booking, we shall inform you of the identity of the actual carrier(s)
as soon as we become aware of this. Any change to the operating carrier(s) after your booking has been
confirmed will be notified to you as soon as possible. We are not always in a position at the time of booking to
confirm the aircraft type and flight timings which will be used in connection with your flight. The flight timings
and types of aircraft shown on our website, in this brochure and detailed on your confirmation invoice are for
guidance only and are subject to alteration and confirmation. The latest timings will be shown on your tickets.
You must accordingly check your tickets very carefully immediately on receipt to ensure you have the correct
flight times. It is possible that flight times may be changed even after tickets have been dispatched – we will
contact you as soon as possible if this occurs. Any change in the identity of the carrier, flight timings, and/or
aircraft type will not entitle you to cancel or change to other arrangements without paying our normal charges
except where specified in these conditions. If the carrier with whom you have a confirmed reservation becomes
subject to an operating ban as above as a result of which we/ the carrier are unable to offer you a suitable
alternative the provisions of clause 8 will apply.
17. Delay
We cannot accept liability for any delay which is due to unavoidable and extraordinary circumstances as set out
in clause 9. A delay to or cancellation of your transport service does not automatically entitle you to cancel any
other arrangements even where those arrangements have been made in conjunction with your transport.
However, you may be entitled to claim under the delay section of your travel insurance policy.
Where applicable, under the Denied Boarding Regulation (EU 261/2004), if you have been denied boarding, your
flight has been cancelled or it has been significantly delayed, it is the airline’s duty to look after you. This means
providing food, drinks, and some communications. If you are delayed overnight, this also means a hotel and
travel to and from it. Full details of these rights will be publicised at EU airports and will also be available from
airlines. We have no liability to you in these circumstances whatsoever and your claim for this assistance and
any compensation must be made directly to the airline. Liability of an airline under EU 261/2004 will not
automatically entitle you to a refund of your holiday price from us. If, for any reason, you do not claim against
the airline and make a claim for compensation from us, you must, at the time of payment of any compensation
to you, make a complete assignment to us of the rights you have against the airline in relation to the claim that
gives rise to that compensation payment.